FAQs

WHERE ARE YOUR LASHES MADE?

Our lashes are vegan, cruelty-free, and handmade.  We provide high-quality premium mink fur lashes and faux mink lashes that have the same look and feel as mink lashes, without harming any animals in the process. 

 

SHIPPING & ORDER CONFIRMATION

RoyalChoice Lashes partners with global merchants and artisans to provide you with the best prices and the most exciting products.

That means that your order shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc. 

Our global suppliers provide tracking numbers, and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 15-30 business days to arrive.

 

Please do not panic if it does not show up immediately; it's on its way.

 

RETURNS

No worries! Contact us right away, and we'll help guide you through the process to send the item back.

We accept any return as long as it is within 30 days of the order date and in the original condition, except several types of goods that are exempt from being returned due to their intimate or sanitary nature. Please see our Refund & Return Policy for details.

We do not accept returned items that are damaged or not in their original package. 

 

CANCELLATIONS

Orders processed within 24 hours. If you made a mistake with your purchase, you could contact us at contact@royalchoicelashes.com within 30 minutes of order placement to cancel your order. Let us know the reason why you wish to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects on a customer’s bank account.

 

CHECKOUT

Simply click the “Buy it Now” button on the Product page, and we will guide you through the checkout process.

From the "Cart" page, you will have the option to continue to shop for more products or proceed to the "Checkout" page.

Once you are in the "Checkout" page, please fill out all the required information and select "Continue to Shipping Method."

Then select "Insure Shipping & Handling" (We offer free shipping Worldwide on orders $100 and up and free shipping on Domestic (the USA and Canada) orders $50 and up !)

Lastly, enter in the payment information, and we will start processing your order right away! You will receive a confirmation email from us as well as another email with the tracking code once we have processed your order!

 

METHODS OF PAYMENT

We accept Credit Cards, Debit Cards, PayPal, Amazon Pay, Google Pay, and Bank Transfer (through PayPal).

Here at RoyalChoiceLashes, we are consumers and buyers ourselves thus we understand the fears of online frauds and credit card scams. Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies.

That is why we advocate using Paypal to complete your transactions here safely without any credit card risks.

 

INFORMATION SECURITY

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. We never sell or share your information with any third parties for any reason. For more information on how we secure and use your information, please consult our Privacy Policy. 

 

DUTIES AND TAXES

All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary significantly from country to country and will not be covered by RoyalChoiceLashes.com.

 

ADDITIONAL QUESTIONS?

Send us an email at support@royalchoicelashes.com, and we'll get back to you as soon as we can.